front cover of CASE 5.3 The Interfaith Worker Rights Council Call Center
CASE 5.3 The Interfaith Worker Rights Council Call Center
Joel Cutcher-Gershenfeld
Brandeis University Press, 2024
This case presents multiple operations challenges in a non-profit social services setting, with a focus on immigrant worker rights. The case inlcudes paid staff, volunteers, and executive leadership facing breakdowns in services to clients, legislators, advicates, and others. This is an excellent case for applying process-floew analysis in a social impact setting.
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front cover of CASE 7.2 The Unit-BasedTeam Meeting
CASE 7.2 The Unit-BasedTeam Meeting
Joel Cutcher-Gershenfeld
Brandeis University Press, 2024
This simulation puts studens in front-line health care roles navigating typical issues faced in a team-based work system. The facilitator role illustrates the imporance of facilitation (even with a student new to the role). Confidential role information for the five roles brings students to the meeting with both common and competing interests. This is an excellent case for illustrating the front-line dynamics in a high performance worksystem, as well as the value of employee voice.
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front cover of The Heller Social Impact Case Collection
The Heller Social Impact Case Collection
Reimagining Capitalism through Case-Based Learning
Edited by Carole Carlson, Matthew Kriegsman, and Joel Cutcher-Gershenfeld
Brandeis University Press, 2023
A pathbreaking collection of case studies that spotlights the corporate sector’s societal obligations.
 
At a time of deep and pervasive global challenges, future CEOs and administrators need to apply management principles to social impact cases. Today, top business schools across the country are meeting the moment, teaching courses about socially responsible investing and debating ways companies can stem the effects of climate change.
 
The case studies collected here are an invaluable resource for today’s students and tomorrow’s leaders. Chapters address an array of business sectors, including consumer goods, finance, health care, higher education, manufacturing, nongovernmental organizations, social services, and transportation. A teacher’s guide is available online to educators.
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